The Goodwill Head Office is located at 3803 Calgary Trail NW, Edmonton, AB, T6J 2M8. Find our contact information below.
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Find and Contact Us
Address: 3803 Calgary Trail NW, Edmonton, AB, T6J 2M8
Phone:780-944-1414
Toll Free Number:1-866-927-1414
Head Office Hours
Monday - Friday: 8:00 a.m. - 4:00 p.m.
Saturday - Sunday: Closed
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You're invited to provide us with comments, questions, or concerns.
For more information about getting involved in Career Connections or the Opportunity Accelerator Program, please call780-944-1414or fill out the contact form.
Have questions about Goodwill? Check out ourFAQ pagefor answers.
Frequently Asked Goodwill Questions
Whether you are a first-time Goodwillian, or have been a regular at our thrift & donation locations in the past, we have all the info you need to make informed decisions about shopping and donating to Goodwill Industries of Alberta.
Donating to Goodwill inAlberta
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Where can I donate sheets and towels near me?
You can donate sheets and towels at Goodwill Donation Centres across Alberta. With 25 used clothing store donation centres to choose from, there’s guaranteed to be a location to donate used items near you.
Drop off donations at our thrift store donation centres in:
Calgary
Edmonton
Grande Prairie
Leduc
Sherwood Park
Spruce Grove
St. Albert
When donating goods to our thrift store (like sheets and towels), please ensure the items are new or gently used. In addition, sheets, towels and clothing donations should be laundered before they are donated to our second-hand store.
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Who will pick up donations in my area?
Unfortunately, Goodwill does not have a pick-up service due to infrastructure and services not being available. If you would still like to donate and require a pick-up service, please contact College H.U.N.K.S. Hauling Junk and Removal. Please be aware College H.U.N.K.S. is a private enterprise and a fee will be associated with a donation pick-up. They will pick up items, including appliances, furniture, exercise equipment and more and deliver these donations to a Goodwill donation centre.
College H.U.N.K.S. website.
College H.U.N.K.S. Hauling picks up donations in the following areas.
Edmonton
Southwest Edmonton
South Edmonton
Pleasantview
Sherwood Park
Beverly
Balwin
Northeast Edmonton
Westmont
Bonnie Doon
Garneau
St. Albert
Jasper Place
Acheson
West Edmonton
Woodbend
Devon
Nisku
Beaumont
Looma
Fort Saskatchewan
Bremner
Thanks to this pickup service, donating goods to a thrift store has never been so convenient!
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What clothes should not be donated to a second hand store?
Clothes that should not be donated to a second hand store include ripped, stained, damaged or dirty items. You should not donate used items and clothes in poor condition because these items cannot be resold. Instead, damaged or dirty clothes should be recycled, upcycled or disposed of.
In addition, for health and safety reasons, some types of children’s clothes should not be donated. This includes:
Children's sleepwear
Kids’ clothing with drawstrings
Remember that although some clothes should not be donated to a used clothing store, this doesn't mean your clothing donation must go to the landfill! Used clothing can often be repurposed. So, please try to recycle or upcycle damaged, dirty or disallowed clothing items before putting them in the garbage.
For a comprehensive list, please visit our GOOD Donations vs. Not-so-GOOD donations page.
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Do you have to wash clothes before donating?
Yes, you have to wash clothes before donating them to a second hand store. Clothing donations should also be new or in good condition.
If you donate used items and clothing that is not washed and dried, it may need to be disposed of. This is unfortunate - especially if you wanted your used clothing to find a new home! However, this protocol is necessary to protect our staff and customers.
Please Note: Although unwashed clothing donations cannot be sold at Goodwill used clothing stores, we do our best to keep items out of the landfill. Therefore, instead of tossing unwashed clothes in the garbage, we send these items to textile recyclers whenever possible.
Wondering - where can I take an old clothes donation near me? Check out the Goodwill donation locations above to find out where to drop off donations at a thrift store near you.
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What happens to the clothes you put in the donation bin?
Goodwill Industries of Alberta only has donation bins with partner eco-stations and landfills. You can see a full list of list of where Goodwill Donation bins are located by visiting the where to donate page.
Donation bin donations are processed and priced before being put on the shelf. At Goodwill, our staff sorts through donated items and removes anything that cannot be sold, including damaged and soiled clothes.
Part of our mission at Goodwill is to prevent clothing and other goods that can be repurposed or upcycled from reaching the landfill. Therefore, clothing donations that cannot be sold at our used clothing stores are sent to textile recyclers or salvage vendors. There, these items are processed and used for various alternative purposes. For example, fibre filling, insulation, etc. So, when you donate used items and clothes to Goodwill, you can be sure they will be put to good use!
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Where to donate used baby items near me?
You can donate used baby items at a Goodwill Donation Centre near you. Goodwill’s used clothing store donation centre locations and opening hours are listed above. Stop by any time during our operating hours to donate used items or drop off clothing donations!
Goodwill accepts the following used baby items:
Baby clothes
Baby footwear
Toys
Books, etc.
Unfortunately, we cannot accept these used baby items for health and safety reasons:
Baby gates and enclosures
Strollers and carriages
Cribs and cradles
Playpens
Swings
Walkers
Bath seats
Bath rings
Toys with magnets
Highchairs
Car seats
Children's sleepwear
Clothing with drawstrings
Toyboxes without a lid stop
Please Note: The lists above are not comprehensive. If you are unsure whether a used baby item can be donated to our second hand store, please call us at 1-866-927-1414. Alternatively, visit one of our donation centres near you, and our staff will be happy to help with item and clothing donation questions!
If you would like to seek out a second option for donating baby items, we strongly urge you to visit Basically Babies.
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Where can I donate sheets and towels near me?
You can donate sheets and towels at Goodwill Donation Centres across Alberta. With over 30 used clothing store donation centres to choose from (plus donation bins at local eco-stations, throw n' go stations and landfills), there’s guaranteed to be a location to donate used items near you.
Drop off donations at our thrift store donation centres in:
Calgary
Edmonton
Grande Prairie
Leduc
Sherwood Park
Spruce Grove
St. Albert
When donating goods to our thrift store (like sheets and towels), please ensure the items are new or gently used. In addition, sheets, towels and clothing donations should be laundered before they are donated to our second hand store.
Read More...