Reviews
4.0
(237 reviews)
A dealership's rating is based on all of their reviews, with more weight given to recent reviews.
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5.0
I just purchased my third Toyota from Franklin Toyota and
January 15, 2024
By j_greene72 on DealerRater
I just purchased my third Toyota from Franklin Toyota and Randy Fields. As always, I was pleased with the purchase and process. Randy isn't pushy and willing to answer all your questions. Go see Randy and Franklin Toyota. You won't be disappointed.
5.0
I just purchased my third Toyota from Franklin Toyota and
January 15, 2024
By j_greene72 on DealerRater
I just purchased my third Toyota from Franklin Toyota and Randy Fields. As always, I was pleased with the purchase and process. Randy isn't pushy and willing to answer all your questions. Go see Randy and Franklin Toyota. You won't be disappointed.
Rating breakdown (out of 5):
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response
Thank you so much for choosing Franklin Toyota! Please let us know if we can be of any more assistance!
5.0
I highly recommend Dirk at Franklin Toyota.
December 28, 2023
By gilesbrandy82 on DealerRater
I highly recommend Dirk at Franklin Toyota. He was so nice and went above and beyond to make sure I was happy with my purchase! Even took the time to show me and my daughter how to connect my phone to the car and explain other options that my new car has! He made buying a car easy and took the time to explain everything!
5.0
I highly recommend Dirk at Franklin Toyota.
December 28, 2023
By gilesbrandy82 on DealerRater
I highly recommend Dirk at Franklin Toyota. He was so nice and went above and beyond to make sure I was happy with my purchase! Even took the time to show me and my daughter how to connect my phone to the car and explain other options that my new car has! He made buying a car easy and took the time to explain everything!
Rating breakdown (out of 5):
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response
Thank you so much for choosing Franklin Toyota! Please let us know if we can be of any more assistance! We will be sure to pass along your kind words to Dirk!
5.0
Nate helped me and my daughter upgrade our cars - was a
November 27, 2023
By Jerry Futch on DealerRater
Nate helped me and my daughter upgrade our cars - was a pleasure to work with!
5.0
Nate helped me and my daughter upgrade our cars - was a
November 27, 2023
By Jerry Futch on DealerRater
Nate helped me and my daughter upgrade our cars - was a pleasure to work with!
Rating breakdown (out of 5):
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response
Jerry, Thank you for choosing Franklin Toyota. Your feedback and rating mean a lot to us. We're glad Nate was able to help, and we hope to see you again!
2.0
Service is poor. Especially after a $26,000 purch0
October 17, 2023
By Mindi from Brooklet GA
My daughter bought a 2021 Camery. 3 months later, had to buy 4 new tires!!! Service kept calling to make an appointment for Her FREE services. She left work an hour early to get oil change and tire rotation. When She arrived Toyota said, "You don't have any free services."
2.0
Service is poor. Especially after a $26,000 purch0
October 17, 2023
By Mindi from Brooklet GA
My daughter bought a 2021 Camery. 3 months later, had to buy 4 new tires!!! Service kept calling to make an appointment for Her FREE services. She left work an hour early to get oil change and tire rotation. When She arrived Toyota said, "You don't have any free services."
Rating breakdown (out of 5):
- Customer service 4.0
- Buying process 4.0
- Quality of repair 3.0
- Overall facilities 4.0
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
1 person out of 1 found this review helpful.Did you?
1.0
Worst dealership on the planet!
August 21, 2023
By Rebecca Parrish from Statesboro
I would give Toyota a negative 10 if I could. I have a RAV4 that I bought there that has a manufacturer defect which caused the rear door to pull itself off the hinges and off the back of the car. And I can get no compensation, no assistance with the repairs. They won't even talk on the phone to me! Toyota is the worst auto dealership on the planet bar none!Franklin Toyota (Owner)
1.0
Worst dealership on the planet!
August 21, 2023
By Rebecca Parrish from Statesboro
I would give Toyota a negative 10 if I could. I have a RAV4 that I bought there that has a manufacturer defect which caused the rear door to pull itself off the hinges and off the back of the car. And I can get no compensation, no assistance with the repairs. They won't even talk on the phone to me! Toyota is the worst auto dealership on the planet bar none!Franklin Toyota (Owner)
Rating breakdown (out of 5):
- Customer service 1.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
1 person out of 1 found this review helpful.Did you?
5.0
Recommended
October 14, 2022
By Connie from Statesboro, Georgia
I have bought several cars from this dealership and recommend them. Lately they don't have much of a selection, I hope things will get back to normal soon.
5.0
Recommended
October 14, 2022
By Connie from Statesboro, Georgia
I have bought several cars from this dealership and recommend them. Lately they don't have much of a selection, I hope things will get back to normal soon.
Rating breakdown (out of 5):
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
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1.0
Me and my fiancé bought a truck from there and a week
February 17, 2022
By katelynn detwiler on DealerRater
Me and my fiancé bought a truck from there and a week later the truck started to run hot they replaced the thermostat and it was still running hot they said that it’s normal and I told them that I wanted them to buy the truck back they said they have a no buy back policy will never buy another vehicle from here. The manager was rude and unreasonable.
1.0
Me and my fiancé bought a truck from there and a week
February 17, 2022
By katelynn detwiler on DealerRater
Me and my fiancé bought a truck from there and a week later the truck started to run hot they replaced the thermostat and it was still running hot they said that it’s normal and I told them that I wanted them to buy the truck back they said they have a no buy back policy will never buy another vehicle from here. The manager was rude and unreasonable.
Rating breakdown (out of 5):
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
0 people out of 0 found this review helpful.
5.0
Thi dealership is amazing! Nate was very helpful and...
February 6, 2022
By LeeAnna Gaye on DealerRater
Thi dealership is amazing! Nate was very helpful and knowledgeable. Nate made sure I was pre-approved under terms that were acceptable and affordable for me. He was very helpful even after purchasing my car! At 20 years old he educated me about my credit and helped me leave Franklin with a new 2020 Corolla! I really appreciate Nate and the staff at Franklin!
5.0
Thi dealership is amazing! Nate was very helpful and...
February 6, 2022
By LeeAnna Gaye on DealerRater
Thi dealership is amazing! Nate was very helpful and knowledgeable. Nate made sure I was pre-approved under terms that were acceptable and affordable for me. He was very helpful even after purchasing my car! At 20 years old he educated me about my credit and helped me leave Franklin with a new 2020 Corolla! I really appreciate Nate and the staff at Franklin!
Rating breakdown (out of 5):
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
0 people out of 0 found this review helpful.
5.0
This dealership has awesome service after the sale. They...
January 18, 2022
By RH94 on DealerRater
This dealership has awesome service after the sale. They are friendly and efficient. I never have to wait long and the shuttle service takes you anywhere while you wait.
5.0
This dealership has awesome service after the sale. They...
January 18, 2022
By RH94 on DealerRater
This dealership has awesome service after the sale. They are friendly and efficient. I never have to wait long and the shuttle service takes you anywhere while you wait.
Rating breakdown (out of 5):
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
0 people out of 0 found this review helpful.
5.0
Courteous salesman, knowledge of available products,...
January 6, 2022
By paltman on DealerRater
Courteous salesman, knowledge of available products, provided guidance from start to end, helpful financing experience and overall great experience.
5.0
Courteous salesman, knowledge of available products,...
January 6, 2022
By paltman on DealerRater
Courteous salesman, knowledge of available products, provided guidance from start to end, helpful financing experience and overall great experience.
Rating breakdown (out of 5):
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
0 people out of 0 found this review helpful.
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